Privacy Policy

Last updated: September 29, 2026

This Privacy Policy describes how ValueMedia Global LLC ("VMG AI", "we", "us") collects, uses, and protects your information when you use our services.

1. Information We Collect

We collect:

Account information: name, email, phone, business name
Payment information: processed by Stripe — we do not store your full credit card details
Service configuration: business hours, services offered, voice preferences
Call data: recordings, transcripts, caller phone numbers, durations
Usage data: how you interact with our dashboard and services
Technical data: IP address, browser type, device information

2. How We Use Information

We use your information to:

Provide and improve our Services
Train and configure your AI receptionist
Process payments and manage your subscription
Communicate with you about your account
Comply with legal obligations
Detect and prevent fraud or abuse

3. Third-Party Services

We use established third-party providers to deliver our Services. They fall into the following categories:

Payment processing — card payments are processed by Stripe, Inc. We never see or store your full card details.
Cloud hosting and infrastructure
Database and authentication
Artificial intelligence and language model providers
Communications infrastructure

Each provider processes data only as necessary to deliver the Services and is bound by its own privacy and security commitments. We do not sell your personal information to any of them. If you require the identity of a specific processor for a compliance or due-diligence purpose, contact us at info@valuemediaglobal.com.

4. Call Recording & Transcripts

Calls handled by your AI receptionist are recorded and transcribed for quality, training, and your access. By using our Services, you confirm you have obtained proper consent from your customers for call recording in accordance with applicable laws (including two-party consent states in the US).

5. Data Sharing

We do not sell your personal information. We share data only with:

Service providers necessary to deliver the Services
Legal authorities when required by law
Successors in the event of a merger or acquisition

6. Data Security

We implement reasonable technical and organisational measures to protect your data, including encryption in transit and access controls on our systems. Payment card details are handled entirely by our PCI-DSS compliant payment processor and are never stored on our servers.

No system can be guaranteed completely secure. We are not liable for incidents arising from third-party providers or events outside our reasonable control.

7. Data Retention

We retain your data for as long as your account is active. After account closure, your data may be retained for up to 90 days for legal and operational purposes, after which it will be deleted or anonymized.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict certain processing
Export your data

Email info@valuemediaglobal.com to exercise these rights.

9. Cookies

We use essential cookies to keep you signed in and provide our Services. We may also use analytics cookies to understand how users interact with our site. By using our Services, you consent to our use of cookies.

10. Children

Our Services are not intended for individuals under 18. We do not knowingly collect data from minors.

11. International Users

Our Services are operated from the United States. If you access our Services from outside the US, your data may be transferred to and processed in the US.

12. Changes

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on our site.

13. Contact

Questions about your privacy? Email: info@valuemediaglobal.com